General Support

General questions or comments about OrderedBytes can be sent to the support e-mail address.

ControllerMate Support

Support for ControllerMate can be found in a few areas:

• The ControllerMate Help Pages contain information on a wide variety of topics
• The OrderedBytes Forum is a growing repository if additional information
• Support questions can be submitted directly to the support e-mail address

ControllerMate Keys / Purchases

After a purchase transaction is completed with PayPal, an automatic e-mail containing the ControllerMate key information is sent to the address provided by PayPal. Generally, the key information should arrive moments after the PayPal purchase is completed. If the e-mail address is old, the key information may not arrive at the expected address in a timely fashion.

If you suspect this has happened to you, please send a note to support e-mail address containing some details about the purchase (Date, Time, Receipt ID, etc.) and we will forward the key information to the proper address.

Lost ControllerMate Keys

To retrieve a lost ControllerMate key, enter the e-mail address that was originally used when making the purchase. If the e-mail address is located, the registration information will be resent to that same address.

E-mail address:

If the original e-mail address is no longer in use, lost registration keys can usually be retrieved by sending a message to the support e-mail address. To help locate the correct key, include the e-mail address that was originally used to purchase the key and an approximate date when the key was purchased.